Quality Performance Results
Please note that some of Hampton Roads ACO participant TINs participated in a different ACO in 2016 which was known as Bon Secours Good Helpcare ACO, LLC d/b/a Good Help ACO. The relevant data for Good Help ACO is shown at the right, and any questions should be directed to one of the following individuals:
Matthew Potter, J.D.
Rebecca Holland, J.D.
Stephanie Savicki, CMS Liaison

Have a Question?

For general questions or additional information

About Accountable Care Organizations, please visit

www.medicare.gov/acos.html or

call 1-800-MEDICARE (1-800-633-4227).

TTY users should call:  1-877-486-2048

You may also contact us with any questions or concerns at Hampton Roads Good Help ACO by e-mailing us at:


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Quality Performance Results

2018 Quality Performance Results:

ACO# Measure Name Rate ACO Mean
ACO-1 CAHPS: Getting Timely Care, Appointments, and Information 86.53 86.14
ACO-2 CAHPS: How Well Your Providers Communicate 94.09 93.93
ACO-3 CAHPS: Patients’ Rating of Provider 93.22 92.45
ACO-4 CAHPS: Access to Specialists 84.64 81.50
ACO-5 CAHPS: Health Promotion and Education 65.60 59.26
ACO-6 CAHPS: Shared Decision Making 63.50 61.94
ACO-7 CAHPS: Health Status/Functional Status 73.41 73.35
ACO-34 CAHPS: Stewardship of Patient Resources 24.50 26.26
ACO-8 Risk Standardized, All Condition Readmission 14.49 14.98
ACO-35 Skilled Nursing Facility 30-day All-Cause Readmission measure (SNFRM) 18.59 18.59
ACO-36 All-Cause Unplanned Admissions for Patients with Diabetes 34.07 37.01
ACO-37 All-Cause Unplanned Admissions for Patients with Heart Failure 70.40 76.75
ACO-38 All-Cause Unplanned Admissions for Patients with Multiple Chronic Conditions 55.72 59.00
ACO-43 Ambulatory Sensitive Condition Acute Composite (AHRQ* Prevention Quality Indicator (PQI #91)) 1.63 1.98
ACO-11 Use of Certified EHR Technology 100.00 98.20
ACO-12 Medication Reconciliation Post-Discharge 97.06 85.91
ACO-13 Falls: Screening for Future Fall Risk 96.24 79.73
ACO-44 Imaging Studies for Low Back Pain 69.70 64.36
ACO-14 Preventive Care and Screening: Influenza Immunization 87.83 72.71
ACO-15 Pneumonia Vaccination Status for Older Adults 83.20 75.97
ACO-16 Preventive Care and Screening: Body Mass Index (BMI) Screening and Follow-Up 70.36 76.83
ACO-17 Preventive Care and Screening: Tobacco Use: Screening and Cessation Intervention 86.89 72.81
ACO-18 Preventive Care and Screening: Screening for Clinical Depression and Follow-up Plan 94.73 66.74
ACO-19 Colorectal Cancer Screening 70.86 68.27
ACO-20 Breast Cancer Screening 82.95 71.96
ACO-42 Statin Therapy for the Prevention and Treatment of Cardiovascular Disease 82.93 81.47
ACO-27 Diabetes Mellitus: Hemoglobin A1c Poor Control 13.36 15.51
ACO-41 Diabetes: Eye Exam 69.12 52.42
ACO-28 Hypertension (HTN): Controlling High Blood Pressure 69.95 73.10
ACO-30 Ischemic Vascular Disease (IVD): Use of Aspirin or Another Antithrombotic 93.92 88.92

Please note, the ACO-40 Depression Remission at 12 months quality measure is not included in public reporting due to low samples and the ACO-36 All-Cause Unplanned Admission for Patients with Diabetes quality measure is not included in public recording due to a non-material technical error.

Note: In the Quality Performance Results file(s) above, search for “Hampton Roads Good Help ACO, LLC” or “Hampton Roads Good Help ACO” to view the quality performance results. This ACO can also be found by using the ACO ID A21780 in the public use files on data.cms.gov.

Payment Rule Waivers

  • No, our ACO does not use the SNF 3-Day Rule Waiver.