Quality Performance Results
Please note that some of Hampton Roads ACO participant TINs participated in a different ACO in 2016 which was known as Bon Secours Good Helpcare ACO, LLC d/b/a Good Help ACO. The relevant data for Good Help ACO is shown at the right, and any questions should be directed to one of the following individuals:
Matthew Potter, J.D.
Rebecca Holland, J.D.
Stephanie Savicki, CMS Liaison

Have a Question?

For general questions or additional information

About Accountable Care Organizations, please visit

www.medicare.gov/acos.html or

call 1-800-MEDICARE (1-800-633-4227).

TTY users should call:  1-877-486-2048

You may also contact us with any questions or concerns at Hampton Roads Good Help ACO by e-mailing us at:


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Quality Performance Results

2019 Quality Performance Results:

ACO# Measure Name Rate ACO Mean
ACO-1 CAHPS: Getting Timely Care, Appointments, and Information 86.17 85.86
ACO-2 CAHPS: How Well Your Providers Communicate 94.64 94.11
ACO-3 CAHPS: Patients’ Rating of Provider 93.76 92.69
ACO-4 CAHPS: Access to Specialists 82.24 81.54
ACO-5 CAHPS: Health Promotion and Education 57.13 60.44
ACO-6 CAHPS: Shared Decision Making 65.82 62.78
ACO-7 CAHPS: Health Status/Functional Status 73.00 73.79
ACO-34 CAHPS: Stewardship of Patient Resources 21.79 26.17
ACO-45 CAHPS: Courteous and Helpful Office Staff 91.60 92.84
ACO-46 CAHPS: Care Coordination 86.00 86.89
ACO-8 Risk Standardized, All Condition Readmission 14.66 14.86
ACO-38 All-Cause Unplanned Admissions for Patients with Multiple Chronic Conditions 48.60 58.15
ACO-43 Ambulatory Sensitive Condition Acute Composite (AHRQ* Prevention Quality Indicator (PQI #91)) 1.59 1.87
ACO-13 Falls: Screening for Future Fall Risk 98.36 84.04
ACO-14 Preventive Care and Screening: Influenza Immunization 82.40 74.77
ACO-17 Preventive Care and Screening: Tobacco Use: Screening and Cessation Intervention 70.37 78.04
ACO-18 Preventive Care and Screening: Screening for Clinical Depression and Follow-up Plan 95.48 70.40
ACO-19 Colorectal Cancer Screening 73.74 70.76
ACO-20 Breast Cancer Screening 80.10 73.84
ACO-42 Statin Therapy for the Prevention and Treatment of Cardiovascular Disease 83.51 82.17
ACO-40 Depression Remission at Twelve Months 6.67 13.58
ACO-27 Diabetes: Hemoglobin A1c Poor Control (>9%) 9.78 13.88
ACO-28 Controlling High Blood Pressure 70.43 75.04

Please note, the ACO-40 Depression Remission at 12 months quality measure is not included in public reporting due to low samples and the ACO-36 All-Cause Unplanned Admission for Patients with Diabetes quality measure is not included in public recording due to a non-material technical error.

For Previous Years’ Financial and Quality Performance Results, please visit data.cms.gov.

Note: In the Quality Performance Results file(s) above, search for “Hampton Roads Good Help ACO, LLC” or “Hampton Roads Good Help ACO” to view the quality performance results. This ACO can also be found by using the ACO ID A21780 in the public use files on data.cms.gov.

Payment Rule Waivers

  • No, our ACO does not use the SNF 3-Day Rule Waiver.