ACO Name and Location
Hampton Roads Good Help ACO, LLC d/b/a Hampton Roads Good Help ACO
7007 Harbour View Blvd
Suffolk, VA 23435
ACO Primary Contacts
Wendy Phelps
757-343-2472
wendy_phelps@bshsi.org
Stephanie Savicki, CMS Liaison
(513) 952-4534
SSavicki0@mercy.com

Key Clinical and Administrative Leadership

  • ACO Executive: Wendy Phelps
  • Medical Director: Anhtai Nguyen, MD
  • Compliance Officer: Matthew Potter, J.D.
  • Quality Assurance/Improvement Officer: David Castaldo, MD

Types of ACO participants, or combinations of participants, that formed the ACO:

  • Hospital employing ACO professionals

Shared Savings and Losses:

Amount of Shared Savings/Losses

  • First Agreement Period
    • Performance Year 2017:  $0
    • Performance Year 2018: $2,220,390
    • Performance Year 2019: $5,400,000

Shared Savings Distribution

  • First Agreement Period
    • Performance Year 2017
      • Proportion invested in infrastructure: N/A
      • Proportion invested in redesigned care processes/resources: N/A
      • Proportion of distribution to ACO participants: N/A
    • Performance Year 2018
      • Proportion invested in infrastructure: N/A
      • Proportion invested in redesigned care processes/resources: N/A
      • Proportion of distribution to ACO participants: N/A
    • Performance Year 2019
      • Proportion invested in infrastructure: N/A
      • Proportion invested in redesigned care processes/resources: N/A
      • Proportion of distribution to ACO participants: N/A
ACO Participants
ACO Participant in Joint Venture (Enter Y or N)
Maryview Hospital N
Mary Immaculate Hospital N
Bon Secours – DePaul Medical Center, Inc. N

Have a Question?

For general questions or additional information

About Accountable Care Organizations, please visit

www.medicare.gov/acos.html or

call 1-800-MEDICARE (1-800-633-4227).

TTY users should call:  1-877-486-2048

You may also contact us with any questions or concerns at Hampton Roads Good Help ACO by e-mailing us at:

wendy_phelps@bshsi.org

Read FAQ’s

ACO Governing Body

Member Member’s Voting Power – Expressed as a percentage or number Membership Type ACO Participant Legal Business Name/DBA, if Applicable
Last Name First Name Title/Position
Nguyen, MD Anhtai Chair 8.33 ACO Participant Representative Maryview Hospital
Collins Arthur Medicare Beneficiary 8.33 ACO Participant Representative N/A
Stull, MD Michael Board Member 8.33 ACO Participant Representative Maryview Hospital
Kapur, MD Anand Board Member 8.33 ACO Participant Representative Maryview Hospital
Patel, MD Vandana Board Member 8.33 ACO Participant Representative Bon Secours – DePaul Medical Center, Inc.
Spicknall Andy Board Member 8.33 ACO Participant Representative Maryview Hospital
Boney, MD Aron Board Member 8.33 ACO Participant Representative Bon Secours – DePaul Medical Center, Inc.
Phillips Pamela Board Member 8.33 ACO Participant Representative Bon Secours – DePaul Medical Center, Inc.
Castaldo, MD David Board Member 8.33 ACO Participant Representative Bon Secours – DePaul Medical Center, Inc.
Patel, MD Apurva Board Member 8.33 ACO Participant Representative Maryview Hospital
Burnett, CNP Kathleen Board Member 8.33 ACO Participant Representative Maryview Hospital
Jones Stephen Board Member 8.33 ACO Participant Representative

Maryview Hospital

Quality Improvement Committee

Name Position
David Castaldo, MD Chair
Aaron Boney, MD Member
Anhtai Nguyen, MD Member
Anand Kapur, MD Member
Arthur Collins Ex Officio

Quality Performance Results

2019 Quality Performance Results:

ACO# Measure Name Rate ACO Mean
ACO-1 CAHPS: Getting Timely Care, Appointments, and Information 86.17 85.86
ACO-2 CAHPS: How Well Your Providers Communicate 94.64 94.11
ACO-3 CAHPS: Patients’ Rating of Provider 93.76 92.69
ACO-4 CAHPS: Access to Specialists 82.24 81.54
ACO-5 CAHPS: Health Promotion and Education 57.13 60.44
ACO-6 CAHPS: Shared Decision Making 65.82 62.78
ACO-7 CAHPS: Health Status/Functional Status 73.00 73.79
ACO-34 CAHPS: Stewardship of Patient Resources 21.79 26.17
ACO-45 CAHPS: Courteous and Helpful Office Staff 91.60 92.84
ACO-46 CAHPS: Care Coordination 86.00 86.89
ACO-8 Risk Standardized, All Condition Readmission 14.66 14.86
ACO-38 All-Cause Unplanned Admissions for Patients with Multiple Chronic Conditions 48.60 58.15
ACO-43 Ambulatory Sensitive Condition Acute Composite (AHRQ* Prevention Quality Indicator (PQI #91)) 1.59 1.87
ACO-13 Falls: Screening for Future Fall Risk 98.36 84.04
ACO-14 Preventive Care and Screening: Influenza Immunization 82.40 74.77
ACO-17 Preventive Care and Screening: Tobacco Use: Screening and Cessation Intervention 70.37 78.04
ACO-18 Preventive Care and Screening: Screening for Clinical Depression and Follow-up Plan 95.48 70.40
ACO-19 Colorectal Cancer Screening 73.74 70.76
ACO-20 Breast Cancer Screening 80.10 73.84
ACO-42 Statin Therapy for the Prevention and Treatment of Cardiovascular Disease 83.51 82.17
ACO-40 Depression Remission at Twelve Months 6.67 13.58
ACO-27 Diabetes: Hemoglobin A1c Poor Control (>9%) 9.78 13.88
ACO-28 Controlling High Blood Pressure 70.43 75.04

Please note, the ACO-40 Depression Remission at 12 months quality measure is not included in public reporting due to low samples and the ACO-36 All-Cause Unplanned Admission for Patients with Diabetes quality measure is not included in public recording due to a non-material technical error.

For Previous Years’ Financial and Quality Performance Results, please visit data.cms.gov.

Note: In the Quality Performance Results file(s) above, search for “Hampton Roads Good Help ACO, LLC” or “Hampton Roads Good Help ACO” to view the quality performance results. This ACO can also be found by using the ACO ID A21780 in the public use files on data.cms.gov.

Payment Rule Waivers

  • No, our ACO does not use the SNF 3-Day Rule Waiver.

ACO Board 2020